A Lesson in Customer Service

The other day, I’m watching a recent episode of Ruby on the Style Network. In the episode, she’s not happy with her workout so she look for advice from another trainer. What unraveled was not just a war between trainers, but in my opinion an appaling lack of customer service.

In the opening of the show, Ruby complained that she was bored with her workout, and the treadmil was making her knees hurt. She complained to her doctor who recommended a “fitness guru”. Her trainers got pissed, which led to WWIII. I wasn’t really into who was right and who was wrong, but I was surprised at the way Ruby’s trainers handled the situation. Here’s what I mean: she was clearly unhappy with the services that she was receiving. Instead of attacking the other trainer, they needed to address Ruby’s concerns. If the client is bored, it is the trainers responsibility to spice it up. If you are complaining of pain, it is the trainer’s responsibility to address that concern.

The show didn’t show that at all. Honestly, as a service provider, they need to crush the competition with customer service and they didn’t do they. They attacked the competition. In the end, she ended up changing trainers, and I would have done the same thing. Ruby was sweet and regretful about it. That’s the difference between me and her.

The American Council of Exercise gives several suggestions tips on how to choose a personal trainer, including talk to the trainer and see if he or she is someone you can work with.


~ by 2muchtv on July 22, 2009.

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